Worst experience that you can have with spending $40 for a cold pasta plate.
I expected professional taste and service since this is the signiture hotel of LOTTE, which you can get the idea from its name.
But the table that we sat was pretty uncomfortable and the chairs are tilted a little forward so we couldn't sit there more than 10 minutes in stable position.
The foods were the highlight. We ordered tasting set, which costs $100 for each one and added two pastas and expected something special taste.
I know the price of tasting set menu is quite reasonable, considering the hotel but the pastas are pretty awesome in bad way.
First, they didn't give the plates right after these were cooked. My wife just found out they left the plates and served these later without explaining. After we pointed out this, they even hesistated to cook these again fresh.
I am pretty sure that no one goes 5 star hotel restaurant to have cold pastas with their family.
Second, they didn't seem to apologize for this situation. No one comes directly after this and when they finally gave us hot re-cooked pastas, we could hear the short explanation, "the kitchen was busy".
Third, unbelievable unprofessional staffs. The pasta happening was nothing serious. We bought the whole cake to share which was listed on the tasting set menu so we asked the manager if they could offer us different dessert menu instead of same piece of cake.
The manager told us yes and even told us that they could offer a variety of selection.
But in the end, they just brought the same piece of cake that we bought as a whole, which was listed on the menu.
They fixed troubles after they occured. But we had to wait unnecessary time, complain about things and feel uncomfortable while we stayed at there.
I will definitely not ever visit this terrible place again and don't expect the other restaurant or hotel facility will be better since the place that I visited was the LOUNGE which is the base of a hotel.
I strongly don't recommend this hotel to anyone. Worst experience that I had from spending huge money and celebrating family event.
Oh, by the way, the taste of foods were not that amazing and view from the hotel was not that impressive since it has to split the windows narrow considering the height of building.
Everyone agreed that view from the restroom was spectacular so don't worth to visit to enjoy the view and the taste.
