Be careful, each person needs to pay 500 THB.
We were 6 people, so they asked us to pay 3,000 THB in total, you can use this amount toward food and drinks at the restaurant.
Also, keep in mind that the menu prices are a bit higher than usual.
I am very disappointed with our experience and with the way the situation was handled.
We were a group of six people coming all the way from Patong. Transportation to the restaurant cost us more than 400 THB each way, meaning we had to spend more than 800 THB just on transportation.
We requested several times that the minimum spending amount of 3,000 THB be reduced. The employee eventually reduced it to 2,600 THB but initially refused to reduce it any further, even by 100 THB. After she saw that we had given up and I had started looking for a taxi to leave, she suddenly offered us a 2,000 THB arrangement, of which only 1,700 THB could be used for food and 300 THB would be taken as a service charge, TAX or VAT
What disappointed me even more was that I specifically asked to speak with the manager, but the employee refused and told me that there was no manager because the restaurant is a franchise. I genuinely find it strange that a restaurant can operate without any manager or person in charge available to speak with customers when there is an issue.
Unfortunately, based on this experience, I cannot recommend this restaurant, particularly for anyone staying in Patong. The restaurant is quite far from Patong, transportation is an additional expense, and I also found the prices relatively high compared with other Indian restaurants in Patong.
For example, you can compare your pricing and overall customer experience with Tandoori Flames, which has a 4.8 rating and more than 23k customer reviews. They have built a very strong reputation for their food, taste, service and overall customer experience.
My suggestion to the management is to be more flexible when dealing with customers and reconsider policies that may discourage customers from dining at the restaurant. Policies are important, but customer service and reasonable flexibility are equally important.
I hope you take this feedback constructively and use it to improve the customer experience.
Wish you all the best.
