Disappointing service, hygiene issues, and misleading booking”
Beautiful views and a stunning setting, but unfortunately the experience was very disappointing.
There were constantly flies landing on and around our food and drinks, even when I tried to keep everything covered. It honestly felt like a race to eat before flies landed on it. I’ve been to much cheaper beach clubs where food was left uncovered and never had this issue.
I didn’t even finish the food because I saw a fly land in it, which was very upsetting considering the price and setting.
What made the situation worse was that my own bottle of water was taken at the entrance, and they mentioned that water is regularly given and topped up, when I later needed water to take a tablet After around 45 mins, Despite trying to make eye contact with staff, no one acknowledged us. In the end, I had to use the buzzer from the sunbed next to us just to get someone’s attention. They also claim water is regularly topped up, but this was not the case.
Another disappointing factor was the seating. When booking, it is not made clear that some tickets place you in a section near the bar, away from any view with very limited views. With each subbed close to £100pp and were essentially placed in a crowded area with no real view, which felt misleading, an area that is like to herd cattle.
The reception staff were very kind and informed me of changing room and by offering access to a hairdryer’s on entry, but when I went to use it, there wasn’t anyone available to give me one . Even small things like this were poorly organized, no towel was offered upon leaving to the changing room, there was another gentleman in a white top Caucasian who was also polite and took my food order but considering how many staff was around this was poor service.
For a place that charges premium prices and promotes itself as high-end, this level of service, hygiene, and organisation is unacceptable. The views are amazing, but the overall experience did not match the cost.” It would be ideal to provide more transparency around the sun loungers as perhaps I would have been willing to pay more for a better view but that was not evidently clear.
For the amount you spend and the experience you might be better off going for to other experiences.
